Mietwagen bei Sixt in Las Vegas

The reason I’m giving this experience 1 star is because we ended up receiving a completely different car from the one we reserved. I was really excited to surprise my wife with a BMW 5 Series, which was the vehicle we specifically reserved. However, when we checked in, the agent told us that the BMW 5 Series was not available. They mentioned a BMW 7 Series as an alternative, but we would have had to pay an additional fee for the upgrade. What made the situation even more frustrating was that the moment we checked in, the location was not busy at all, and we could clearly see many vehicles available in the parking garage. However, we had just arrived from Seattle, were extremely hungry and exhausted from the flight, and were already struggling with the Las Vegas heat. At that point, we simply didn’t have the energy to argue or wait around for another solution, so we ended up accepting a Volvo instead. Unfortunately, the Volvo was extremely dirty and clearly had not been properly cleaned before being given to us. I could still see trash and leftover items that appeared to have been left behind by the previous customer. For the price we paid and the experience we expected, this was very disappointing. I tried contacting customer service to see if they could offer a solution, but unfortunately, no solution was offered. I also requested that they open an investigation regarding this issue a couple of days ago, but so far, no one has contacted me or provided any update. Overall, this was a very disappointing experience. We reserved a specific vehicle, were given something completely different, and the replacement vehicle wasn’t even properly cleaned. I tried to resolve the issue directly with customer service, but unfortunately, I have not received any meaningful assistance. I expected much better communication, service, and vehicle quality.

I had an outstanding experience with SIXT Car Rental in Las Vegas! From the moment I arrived, the staff was welcoming, professional, and made the entire pickup process fast and stress-free. The vehicle was spotless, looked brand new, and exceeded my expectations. It drove perfectly throughout my trip and made exploring Las Vegas and the surrounding areas even more enjoyable. Returning the car was just as easy and efficient. I really appreciated the excellent customer service, transparent process, and the high quality of the vehicle. This was one of the best rental car experiences I've ever had, and I will definitely choose SIXT again on my next visit to Las Vegas. Highly recommended to anyone looking for a smooth, reliable, and premium rental experience! The Chevrolet Traverse was an excellent SUV and made our trip incredibly comfortable. Its best feature was definitely the interior—it's spacious, modern, and very comfortable for both the driver and passengers. There was plenty of room for luggage, and everyone had enough space to relax, even on longer drives. The ride was smooth and quiet, visibility was great, and the controls were easy to use. The Traverse also had plenty of power when merging onto the highway while still being comfortable to drive around the city. Overall, it was a practical, comfortable, and enjoyable SUV that exceeded my expectations. I would definitely rent or drive a Chevrolet Traverse again.

The process was good up until actually picking up the vehicle. I got there me and my wife both inspected it together. I did the process online through the app. Thankfully, my wife took pictures. Separately, because this would’ve been a very different story. We received the vehicle, pretty beat up condition and dirty gum attached to the BMW logo Watermarks all over the place. I was pretty surprised by the damage we saw of course, I uploaded everything into the app. My wife took pictures The backseat was not locked in to its bracket missing components in the trunk damage to the back. Due to time constraints and having to meet Family, I decided to take the vehicle thinking that the staff had notated everything and were updating the system the following morning since I did pick up the vehicle close to 10 PM. And they had it off day, cleaning it. Big mistake I should’ve Gone directly back to that booth and given their keys back. I don’t know exactly what’s going on with their system or if they don’t even care to review the pictures people submit which I took 5-10 Mins after finding the vehicle. Saddest part of the story is when I dropped off the vehicle. I spoke to the employee and told him there was no new damage. Told him exactly what I wrote here Told him about the issues I saw when I inspected it And the pictures I submitted. I guess he did not mention that to anybody because I received an email stating the damages I did. Literally the same damages and pictures I posted here and on the app. SMH I hope you guys do better on reviewing what customers submit and inspecting and cleaning your vehicles better. My advice to anybody renting here take pictures And videos separately. They will not save on your phone if you’re submitting them through their app!

Very pleased with my car and service provided by the whole team! Specially thankful to Sarah Smith for the great customer service. I’ve rented from Sixt 6-7 times now and can’t wait to go to my next vacation and rent again. Thank you!

Excellent service as always! The complimentary upgrade from bmw 4 series to a 5 series was a pleasant surprise and greatly appreciated. The ride was smooth and comfortable but still feel sporty. It made long driving much more enjoyable! Tara was amazing for going above and beyond. She genuinely cared about helping me and ensured everything was handled perfectly upon return! Definitely my go-to rental place!