Mietwagen bei Avis in Las Vegas

I had an outstanding experience with Olivia, the manager at Avis Rental Car. I was in town for the UFC event, and after landing, she went above and beyond to make sure everything was taken care of quickly and professionally. Olivia was friendly, welcoming, and genuinely cared about making my experience stress-free. Her excellent customer service, attention to detail, and positive attitude turned what could have been a hectic travel day into a smooth and enjoyable start to my trip. It's rare to come across someone so dedicated to helping customers. Olivia is a true asset to Avis, and I sincerely appreciate everything she did. Thank you for making such a great first impression—I highly recommend this location because of her exceptional service!

A heartfelt thank you to Shirley at Avis for delivering one of the best customer service experiences I’ve had. She was incredibly professional, patient, and genuinely committed to helping us. Despite a busy environment, she handled everything with a smile, ensured all our questions were answered, and made the entire rental process seamless. What stood out most was her willingness to go the extra mile and her warm, welcoming attitude. Employees like Shirley are the reason customers keep coming back. Avis is fortunate to have such a dedicated team member representing their brand. Thank you, Shirley, for making our journey start on such a positive note!

I picked up the rental car at this location in the morning of May 7th, Tuesday. To be honest, I was a little nervous before I went to this location to pick up the car, because as a foreign tourist I was unfamiliar with the procedure on-site(I made the reservation online) and because I had read a few bad reviews on Google map about this location. However, my personal experience was perfect. 1.There was no queue in front of the counter. When I arrived at 9 AM, it was my turn to complete the procedures immediately. And the procedure was fast and easy, without unnecessary promotion. 2. Agent Tyler was very helpful and friendly. With great patience, he explained to me the procedure of renting the car, answered my questions of the car, and dispelled my concerns that I might be overcharged. 3. After the smooth procedure, I picked up the minivan Chrysler Pacifica that I reserved online. 4. Despite of some scratches already on the surface of the car, the car was in good condition and was clean inside. After picking up the car, during my trip, I drove it for more than 1000 miles in USA, including the historical Route 66 in the desert and the Pacific Coast Highway of California, travelling together with my parents. It was really an amazing and unforgetable trip for us. 5. As my plan, I returned the car at the Avis shop near the Union Square, San Francisco in the afternoon of May 16th. The procedure there was also smooth. No extra or unreasonable fee was charged. Avis did charge me the toll fee(of passing through the Golden Gate Bridge) and the fee of using the E-toll device, two weeks after I returned the car. But the toll fee and the device fee are as expected and are understandable. Overall, it was a 5-star experience. I would definitely rent from Avis again. And special thanks to Mr.Tyler for making our family trip so wonderful!

She caught that my phone was forgotten in the van! Thank goodness. Thank you Cece! Update: Cece was awesome, our experience with Avis, however, was a different story... Our van for EDC weekend died Friday morning. They sent someone to try to jump it and nothing. They didn't send a replacement van and the next day we had to go to Avis at the airport (Uber $) to get another van. It was rough. My friend ordered the van so I am not sure how it was rectified billing-wise, but it was our first EDC and to not have a safe, dependable ride there or back on day one was devastating. We missed opening ceremony and got a lift from strangers for $$$. I couldn't understand why getting a van to us was not possible and that we had to travel back to airport to get a replacement. This is a huge weekend and there needs to be better vehicle maintenance and resolution proceedings to prepare.

Cece at Avis Preferred was absolutely incredible. She went above and beyond to make sure we had the right vehicle, took the time to help us check everything, and made the swap process feel effortless. What stood out most was her patience, kindness, and genuine care in making sure we were happy before leaving. I also remember Cece helping us in the past, and every time I visit this Avis location, she has consistently been professional, warm, and extremely helpful. She represents Avis in the best possible way and truly makes the customer experience feel personal. Employees like Cece are the reason customers come back. She deserves real recognition for the way she takes care of people. Thank you, Cece. You made our experience smooth, easy, and enjoyable. Five stars all the way.